Terms and conditions

Article 1 – Definitions

Seller:
Telcom Connect Ltd, a private limited company incorporated under the laws of England and Wales, having its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, the user of these Terms and Conditions.

Purchaser / Client / Customer:
Any individual or legal entity that has entered into or wishes to enter into an agreement with Telcom Connect Ltd.

Agreement / Contract:
Any agreement, order, subscription, or use of products or services provided by Telcom Connect Ltd, whether concluded electronically or otherwise.

Products / Goods:
All products supplied by Telcom Connect Ltd, including but not limited to SIM cards, numbers, devices, and related equipment.

Services:
All services provided by Telcom Connect Ltd, including connectivity, data roaming, M2M/IoT services, support services, platforms, and related services.

Terms and Conditions:
These Terms and Conditions, as published on the website of Telcom Connect Ltd.

Article 2 – Applicability

2.1 These Terms and Conditions apply to all offers, services, products, and agreements of Telcom Connect Ltd.
2.2 Any terms and conditions used by the Client are expressly rejected unless explicitly accepted in writing by Telcom Connect Ltd.
2.3 In the event of conflict, these Terms and Conditions shall prevail.

Article 3 – Offers and Information

3.1 All offers are non-binding unless stated otherwise.
3.2 Product descriptions, samples, and references are indicative only.
3.3 Telcom Connect Ltd is not liable for errors or inaccuracies in promotional or informational materials.

Article 4 – Prices

4.1 Prices are stated in euros or other indicated currency and may be changed at any time.
4.2 Prices are exclusive of VAT, taxes, duties, and levies unless stated otherwise.
4.3 Transport and handling costs may be charged separately.
4.4 Telcom Connect Ltd may adjust prices due to external cost increases.

Article 5 – Payment

5.1 Invoices must be paid within the stated payment term, without set-off or suspension.
5.2 Late payments may incur statutory interest and collection costs.
5.3 Telcom Connect Ltd may suspend services in case of non-payment.

Article 6 – Delivery and Risk

6.1 Delivery occurs when Products are made available to the Client.
6.2 Risk transfers to the Client upon delivery.
6.3 Delivery times are indicative and not strict deadlines.

Article 7 – Retention of Title

7.1 All Goods remain the property of Telcom Connect Ltd until full payment has been received.
7.2 The Client may not dispose of Goods subject to retention of title outside normal business operations.

Article 8 – Complaints

8.1 Complaints must be submitted in writing within 48 hours of delivery.
8.2 Valid complaints give Telcom Connect Ltd the right to repair, replace, or credit at its discretion.

Article 9 – Use of Services

9.1 Services must be used lawfully and in accordance with applicable regulations.
9.2 Misuse, fraud, or illegal use may result in immediate suspension or termination.
9.3 The Client remains responsible for all usage under its account.

Article 10 – Availability

10.1 Services are provided on a best-effort basis within the applicable coverage area.
10.2 Telcom Connect Ltd does not guarantee uninterrupted or error-free services.

Article 11 – SIM Cards and Devices

11.1 Lost, stolen, or damaged SIM cards must be reported immediately.
11.2 The Client remains liable for charges until deactivation is confirmed.
11.3 Replacement SIM cards may be charged.

Article 12 – Liability

12.1 Telcom Connect Ltd is not liable for indirect or consequential damages, including loss of profit or data.
12.2 Liability is limited to the amount invoiced for the relevant service or product.
12.3 Nothing limits liability for fraud or willful misconduct.

Article 13 – Force Majeure

13.1 Telcom Connect Ltd is not liable for failure due to events beyond its reasonable control, including but not limited to network failures, government actions, or natural disasters.
13.2 Obligations are suspended during force majeure events.

Article 14 – Termination

14.1 Telcom Connect Ltd may suspend or terminate services in case of breach, misuse, or non-payment.
14.2 Upon termination, all outstanding amounts become immediately due.

Article 15 – Confidentiality

15.1 All non-public information exchanged shall be treated as confidential.
15.2 Confidentiality obligations survive termination.

Article 16 – Intellectual Property

16.1 All intellectual property rights relating to the Services and Products remain with Telcom Connect Ltd or its licensors.
16.2 Telcom Connect is a trademark used by Telcom Connect Ltd.

Article 17 – Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

Article 18 – Amendments

18.1 Telcom Connect Ltd may amend these Terms and Conditions at any time.
18.2 Amendments take effect upon publication on the website.

Article 19 – Severability

If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 20 – Contact Details

Telcom Connect Ltd
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

📞 +44 20 3879 1721
✉️ in**@***********ct.io