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General questions
An eSIM, or embedded SIM, is the modern successor to traditional SIM cards. Unlike physical SIM cards, an eSIM is built directly into your device, allowing you to download and switch carrier profiles without needing a physical SIM. This means no more losing tiny SIM cards or fumbling with paperclips to change them. Simply put, eSIM technology streamlines your mobile experience, making it easier and more convenient to stay connected, especially when traveling.
To set up your eSIM, make sure you're connected to Wi-Fi first. We suggest installing and activating your eSIM shortly before you leave for your trip. Although it's possible to activate your eSIM after you've arrived at your destination, remember that a Wi-Fi connection is necessary for the setup. This ensures you're connected and ready to go the moment you land.
It allows travelers to seamlessly connect to local networks without the hassle of physical SIM cards. For travel companies, offering eSIM services means a chance to deepen customer relationships by providing a valuable, branded digital experience. With the widespread availability of eSIM technology and changing roaming charge dynamics, eSIMs offer a cost-effective, convenient solution for staying connected abroad. Roafly leverages these advantages to ensure our customers enjoy the best possible connectivity during their travels.
Experiencing issues with scanning your QR code can be frustrating. To help you troubleshoot, we’ve compiled a checklist:
- Check Device Compatibility: Ensure your device supports eSIMs and is unlocked. Visit our website for an updated compatibility list. If your device isn’t listed, contact us for assistance.
- Scan via Settings Menu: QR codes for eSIMs must be scanned through your phone’s settings, not the camera app. Refer to device-specific guides on our website for detailed instructions.
- Wi-Fi Connection Required: A stable Wi-Fi connection is crucial for eSIM installation. We suggest setting up your eSIM in a location with reliable Wi-Fi, like your home, before traveling.
- Manual eSIM Setup: If scanning issues persist, perhaps due to camera problems, use the eSIM’s reference number provided in our email. Select “Enter Details Manually” during setup and input the provided information.
- QR Code Usage: QR codes can only be scanned once. If you’re receiving an error suggesting the data plan cannot be added, it's possible the eSIM is already installed. Check your device’s SIM card manager or cellular settings.
- Continued Troubles: If none of the above steps resolve the issue, please get in touch with our support team through our website's online chat. With our 24/7 support commitment, we're dedicated to finding a solution for you.
- Disabled any VPN or TOR: Make sure you dont have any VPN enabled on the device or any other software blocking your connections, please disabled anything might cause this issue and try again.
After purchasing your eSIM, you will immediately receive a confirmation email containing the QR code and manual setup information. These details are also accessible via our website and mobile app.
eSIM for Business Partners
Telcom Connect provides global data roaming solutions, ensuring employees stay connected with high-speed internet wherever they travel. Our eSIM technology eliminates the need for physical SIM cards, offering seamless connectivity.
Our solutions are designed to cut roaming expenses by up to 50%. Businesses only pay for the data they need, with no hidden fees or unnecessary charges.
Yes, our platform allows businesses to monitor and control data consumption for all employees through a centralized, intuitive portal. This helps optimize costs and ensures accountability.
Our eSIM technology works with most modern smartphones, tablets, and laptops. We can provide you with a complete list of devices, we also offer portable MiFi devices and 5G routers for additional flexibility.
eSIM for Travel Partners
Telcom Connect's Partner Program offers travel partners the opportunity to resell our global data roaming solutions. With competitive pricing and tailored support, our program is designed to help you expand your service offerings and generate additional revenue.
Telcom Connect provides your customers with reliable, cost-effective data roaming options. By partnering with us, you enhance your travel packages with connectivity solutions that improve customer satisfaction and loyalty.
We offer a range of global connectivity options, including eSIMs and portable Wi-Fi hotspots. These solutions ensure seamless internet access for travelers in over 200 countries, tailored to meet various data needs.
As a Telcom Connect partner, you’ll enjoy access to high-quality roaming solutions, competitive margins, and full support from our team. You'll also gain the ability to offer value-added services that set your business apart.
Joining our Partner Program is simple. Reach out to us at in**@***********ct.io or through our WhatsApp support, and our team will guide you through the process. Together, we’ll create a plan tailored to your business goals.
eSIM for Affliate Partners
Telcom Connect's Affiliate Program is designed for influencers, content creators, and marketers who want to promote our eSIM and connectivity solutions. Earn commissions for every sale made through your unique affiliate link.
You earn a commission for every customer who purchases an eSIM or connectivity product using your affiliate link. Commissions can grow over time based on your performance and sales volume.
Not at all! Whether you have a niche audience or a large following, we welcome affiliates from all platforms and industries. If you’re passionate about promoting connectivity solutions, you’re a great fit.
We provide marketing materials, tracking tools, and ongoing support to help you succeed. Our team is available to answer your questions and assist with campaign strategies.
Simply visit our website and complete the affiliate application form, or contact us directly at in**@***********ct.io. Once approved, you’ll receive your unique affiliate link and access to promotional resources.
eSIM for Distribution Partners
The Telcom Connect Distribution Partner Program enables businesses to offer our global data roaming solutions under their own brand. You gain access to our technology and services while maintaining control over pricing and customer relationships.
Our program is designed for resellers, telecom providers, and technology distributors looking to expand their portfolio with innovative connectivity solutions. If you have a network of clients seeking reliable roaming services, you’re a great fit.
We provide full onboarding, marketing resources, and technical support to ensure your success. Additionally, you’ll have access to a dedicated account manager to assist with your business needs.
As a distribution partner, you set your own margins on our solutions. You benefit from competitive wholesale pricing, enabling you to maximize profitability while delivering high-quality services to your clients.
Contact us at in**@***********ct.io or visit our website to learn more. Our team will guide you through the onboarding process and help you integrate our solutions into your business model.
eSIM for Whitelabel Partners
The Telcom Connect White-Label Partner Program allows you to offer global data roaming solutions under your own brand. You get access to our technology, enabling you to customize and market the service as your own.
As a white-label partner, you maintain full control over your branding, pricing, and customer relationships. Additionally, you enjoy competitive wholesale rates, ensuring strong profit margins while delivering top-tier connectivity solutions.
We provide complete technical support, marketing resources, and training to help you succeed. Our team assists with system integration, customization, and ongoing updates to ensure seamless service delivery.
Yes, the white-label program is designed to be flexible. You can tailor the solutions to meet the needs of your target market, including custom pricing structures and branding elements.
eSIM for API Partners
The API Partner Program allows businesses to integrate Telcom Connect’s connectivity solutions into their platforms using our secure and robust API.
Our API enables features such as SIMs, eSIMs, vSIM Router activation, data plan management, usage tracking, and real-time billing integration for seamless service delivery.
Telcom Connect offers comprehensive documentation, dedicated technical support, and developer assistance to ensure smooth integration and operation of our API.
The API program is ideal for software developers, IT service providers, and businesses with their own platforms looking to offer global connectivity solutions.